Your unified communications solution
to leave chaos behind
Unify your communications, enhance customer service, and boost revenue with our integrated management platform.
Manage calls, messages, and tasks in one tool. Automate, track, and streamline across agents.
Tomatina.cloud is designed for all businesses: from small retailers to large contact centers.
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Managing complexity
In today’s digital age, consumers expect support on their preferred channels like Instagram, WhatsApp, iMessage or phone calls. User convenience is the central pillar of efficient B2C communication.
However, meeting this expectation is challenging for businesses. Supporting customers on their preferred channels is complex and resource-intensive, while managing multiple platforms increases the risk of customer dissatisfaction due to delayed response and missed messages.
Our cloud contact center solves all these inconveniences. Business owners and employees only need to worry about using a single platform to communicate with clients across many platforms. This takes away irrelevant hassles and makes the business only worry about its main objective: Exceptional customer experience through swift responses and workflow.
Get more leads and sales
Our cloud-based solution, designed to facilitate remote work, allows agents to manage all customer support tasks in one application.They can handle conversations across multiple channels (WhatsApp, Facebook, Instagram, Telegram, web chat) and manage phone calls without switching platforms.
All interactions can be supervised in real-time to ensure service quality. Additionally, AI integration enables the creation of conversational bots that handle frequent queries, freeing agents for more complex issues. This optimizes customer support and boosts lead generation and sales.
Unified Channels
Unifies messaging platforms and simplifies customer support, reducing workload, response time and stress
Contact Scheduling
Facilitates scheduling future contacts, ensuring more effective follow-ups and fewer missed opportunities
Effectiveness Reports
Provides detailed reports that measure interaction effectiveness, enhancing decision-making
24/7 AI Support
Integrates Smart AI chat-bots, ensuring no opportunities are missed outside business hours.
Perfect for Any Business
Tomatina.cloud provides tailored communication solutions across various industries:
Restaurants and Food Services
- Manage reservations, delivery orders and customer inquiries.
- Use an integrated Calendar so you never miss a supplier’s delivery schedule.
- Offer reservations outside business hours with an AI ChatBot.
E-commerce and Retail
- Respond swiftly to product inquiries and reduce your response time.
- Manage your Sales team and order tracking.
- Enable precise remarketing tools to never miss a sales opportunity.
Real Estate
- Manage potential customers and assign property viewings to different agents.
- Enable AI Bots to find the right customer for the right property outside business hours.
- Schedule Appraisals, Real Estate Photoshoots and Closing meetings.
Software and IT Services
- Manage technical support and address user inquiries.
- Automate your responses to frequent questions through Artificial Intelligence.
- Free your Tech Support team to do more complex tasks.
Education and Training
- Centralize communication with students, manage enrollments, send reminders and respond to inquiries.
- Facilitate academic tracking and improve educational experience.
- Schedule Report Cards, 1-on-1 teacher appointments and Social Events.
Healthcare and Wellness
- Optimize appointment management and consultation reminders
- Send clinical analysis results through the patient's preferred platform.
- Facilitates interaction with the patient and improves the efficiency of administrative staff.